1. INTRODUCTION
We take your privacy seriously and are committed to safeguarding your personal information at Empire Homes Realty Limited (which term includes all subsidiaries of Empire Homes Realty Limited) (the “Company,” “we,” “us,” or “Empire Homes”). We value you as our customer, respect your privacy, and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting, and disclosing that information.
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the section “How do you contact us?”
2. WHAT ARE THE SOURCES OF YOUR PERSONAL DATA?
The sources of your personal data (collectively referred to as “Platforms” in this policy) may include, without limitation, the following:
- Empire Homes websites: Websites operated by us under our own domains, web addresses (URLs), and micro-sites that may be part of third-party social media networks such as Facebook, Twitter, or Instagram.
- Emails, text messaging services, and other electronic messages: Electronic text-based interactions between you and Empire Homes.
- Empire Homes mobile applications: Smartphone applications created for you and operated by Empire Homes or one of our partners.
- Empire Homes customer service: Any communication between you and our customer service center (e.g., phone, chatbot, email, WhatsApp, etc.).
- Online/Offline registration forms: Printed or digital registrations, surveys, or questionnaires collected via registration forms, contests, events, and promotions when you participate in one of our events or visit our promotional stands in malls to inquire about our properties.
- Advertising: Interaction with our or our partners’ advertisements on our websites and apps, where we might receive and collect information.
- Career Portal: Recruitment portals across Empire Homes.
- Data we create: Data created about you when you use or avail yourself of our services.
- Data from other sources: Including social media networks, market research agencies, third-party sales agents, registered brokers, promotional partners, public sources, and data received when we acquire other companies.
- Empire Homes Loyalty Program: Personal information and transaction history collected once you register for our loyalty program.
- Empire Homes Public Wi-Fi: Any usage of Empire Homes' public Wi-Fi network at our registered offices.
This policy does not apply to information collected:
- Through any other means, including any other website operated by a third party.
- By any third party, including through any application or content (including advertising) that may link to the Website.
3. WHAT INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE YOUR PERSONAL INFORMATION
The types of personal information we collect on or through our Platforms, why we collect it, and how we use it are explained below:
- 3.1. To Respond to Any Queries or Expressions of Interest Made by You: We use your personal data to help us respond to your queries or expressions of interest and ensure we help you find the right property.
- 3.2. To Enter Into or Conclude a Sales Purchase Agreement: We collect personal data such as name, passport or visa details, address, national ID, and contact information to finalize contractual arrangements for the sale.
- 3.3. To Request Your Feedback and to Respond to Complaints: We collect your name, email address, transaction details, and feedback/complaints to address your concerns and improve our services.
- 3.4. To Personalize and Provide You with Information About Empire Homes’ Services and Latest Offers: We combine collected information to better understand your interests and preferences.
- 3.5. To Facilitate Email Campaigns: We track email interactions to evaluate your interest in our service offerings or promotions.
- 3.6. To Facilitate Advertisements: We use personal information to help tailor and display advertisements.
- 3.7. To Establish a Working Relationship with Our Tenants, Third-Party Agents, and Business Partners: We collect personal information through various channels to establish business relationships.
- 3.8. To Enter Into, Renew, or Fulfill Service Contracts: We use personal information to facilitate the performance of tenancy contracts.
- 3.9. To Enter a Commercial or Investment Relationship: We collect data related to commercial or investment relationships.
- 3.10. To Comply with Legal Requirements and Exercise or Defend Legal Claims: We process and retain your personal information to comply with legal obligations.
- 3.11. To Process Your Payments and Protect Against Fraudulent Transactions: We process your personal information to keep your payments safe and secure.
- 3.12. To Comply with Health and Safety Obligations: We may process your health-related information in the event of an accident or injury.
- 3.13. Other Information We Collect: We may automatically collect certain information that does not directly identify you as an individual.
4. WHO MIGHT WE SHARE THIS INFORMATION WITH?
We may disclose personal information that we collect, or you provide, as described in this privacy policy, including within Empire Homes, with service providers, business partners, law enforcement, and regulatory authorities.
5. HOW LONG DO WE KEEP INFORMATION ABOUT YOU?
We will keep your personal information only as long as is reasonably necessary for our legitimate business needs and to comply with legal requirements.
6. HOW SECURE IS YOUR INFORMATION?
We prioritize the security of your personal data and employ industry-standard security measures to keep your data confidential and secure.
7. WHAT ARE YOUR RIGHTS?
You may have certain rights regarding your personal information, including the right to access, rectify, restrict processing, erase, object to processing, data portability, and withdraw consent at any time.
8. CHANGES TO OUR PRIVACY POLICY
This policy may change from time to time. Your continued use of our Platforms after changes are made is deemed acceptance of those changes.
9. HOW DO YOU CONTACT US?
If you have any queries related to this policy, you can contact our Data Privacy Office in one of the following ways:
- Email us at: info@empirehomesng.com
- Call us at: +234 705 458 0067